Transcript
HostI used to think being a good manager meant having all the answers. If a team member came to me and asked how to move up in their career, I felt this huge pressure to have a whole plan ready for them, like I was holding a map to their future. But it always felt a bit heavy, you know? Like I was doing the hard work of thinking for them instead of letting them lead the way. Is it actually our job to build those maps for people?
GuestThat's exactly the trap so many of us fall into. Most of us have this advice monster inside our heads. The second someone brings us a challenge or asks about their future, that monster wakes up and wants to jump in and save the day. We think we're helping by being a fixer, but we're actually getting in the way. If you solve every problem, the other person never learns how to do it themselves. True growth happens when you stop giving answers and start staying curious just a little bit longer. Your goal isn't to fix the problem for them, but to help them build the ability to solve it on their own.
HostStaying curious sounds good in a book, but what does that look like when someone is actually stuck and looking to you for help?
GuestThere's one simple tool that works better than almost anything else. It's a question: and what else? When a team member tells you what's on their mind, don't just take the first thing they say as the final answer. Ask, and what else? Then listen. Then maybe ask it one more time. It forces them to move past the easy, surface-level stuff and find the real block in their way. It creates a habit of looking inward and taking ownership. That's the real foundation for growing up at work.
HostSo I'm asking more questions. But I still need to know where we're going. Is career growth always about moving up the ladder to a new title?
GuestNot really. For most people, growth is more about expanding what they can do and how much they can help. You want to help them find a sweet spot where three circles meet. First, what are they naturally great at? Their superpowers. Those are the things they do better than almost anyone else. Second, what do they actually enjoy doing? And third, what does the company actually need?
HostBut shouldn't we just focus on what the company needs? That's why they're there, after all.
GuestWell, if you only focus on the company, people burn out. But if you can help a team member see how their superpowers can solve a big problem for the company, everything changes. Their drive becomes something that comes from inside them rather than something you have to manage from the outside. When their personal interests line up with a major pain point for the business, they grow fast because they want to be there.
HostSo how do we actually put that into practice during a normal week? Most of us don't have time for big training programs.
GuestYou don't really need them. Most learning, about seventy percent of it, happens just by doing the job. You look for what we call stretch assignments. These are tasks that are just a little bit out of their reach, maybe ten or twenty percent beyond what they feel comfortable with right now. It could be having them run a meeting they usually just sit in on, or asking them to write the first draft of a plan for a small project.
HostBut what if they mess it up? If I give a task to someone who's not quite ready, that could be a real mess for the team.
GuestThat's the big tension. To make this work, you have to create a sense of safety. You have to tell them clearly, I'm giving you this because I want you to grow, and I know it's a stretch. You give them room to fail without it being the end of the world. When people feel safe to try and even fail a little, they start to believe in their own power to handle harder things. That belief is what really makes a career take off.
HostI guess I always thought my job was to give them a path to follow. A map to the next promotion.
GuestThat's the other big shift. You're not a map, you're a mirror. People often can't see their own progress or the spots where they're getting in their own way. Instead of just saying, you're doing great, you need to give very clear and detailed feedback. Point out the exact moments where they showed they were ready for the next level. Tell them, when you handled that tough talk today, you showed the kind of strategic thinking we need in a lead role. You're pointing toward their future self. You help them see a professional identity that matches the goals they have for down the road.
HostGiving people that kind of proof seems much more powerful than just telling them what to do.
GuestIt's because you're helping them see a version of themselves they might not have recognized yet. When you stop trying to fix everything and just hold up that mirror, you give them the chance to own their own path.
HostMy old habit of trying to be the hero with a map was actually just the advice monster talking. It turns out the best way to help someone grow is to stay quiet, hold up a mirror, and just ask what else is on their mind.
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